Terms of Business
We are a member of the National Association of Funeral Directors and subscribe to their current Code of Practice, a copy of which is available upon request. We aim to act in a professional manner and provide a courteous, sensitive and dignified service to you.
Estimate and Expenses
Our estimate is an indication of the charges likely to be incurred on the basis of the information and details we know at the date of estimate. While we make every effort to ensure the accuracy of the estimate, the charges are liable to alteration particularly where third parties change their rates or charges.
We may not know the amount of third party charges in advance of the funeral, however, we will get you the best estimate of such charges on the written estimate. The actual amount of the charges will be detailed and shown in the final account.
If you amend your instructions, we will require your written confirmation of the changes. We may need to make an extra charge in accordance with prices published in our current price list. We will add VAT to our charges where applicable, and at the rate applicable when we prepare the invoice.
The disbursement charges will be required in advance of the funeral and our own funeral account is due for payment within 14 days of our invoice, unless otherwise agreed by us in writing.
If you fail to pay us in full on the date agreed, we may reserve the right to charge you interest at 1.5% above the current base rate per calendar month.
Failure to comply will result in us taking legal action in order to recover the debt and also recover all and any collection costs and charges subsequently incurred.
You are to identify us in full and hold us harmless from all expenses and liabilities we may incur (directly or indirectly including financial costs and legal costs on a full indemnity basis) following any breech by you of any of your obligations under these terms.
This means that you are liable to us for losses we incur because you do not comply with these terms, for example, we will charge you an administration fee where we receive a cheque from you which is subsequently not honoured, or if we write to remind you that an account is overdue. If we instruct debt collection agents, we may also recover the fees we incur from you. Further details regarding these fees are available on request. We may claim losses from you at any time and if we take legal action we will ask the court to make you pay our legal costs.
We reserve the right to terminate our services if you fail to honour your obligations under these terms. We are under no obligation to accept your termination until we receive your instructions in writing. If you terminate your instructions or if we decide to terminate our services, you will be invoiced for all third party charges which we have paid or committed to. You will also have to pay our charges and expenses according to the scale set out below.
Termination within 2 days of due date for performing services – 100% of fees payable. Termination within 1 week of due date for performing services – 80% of fees payable. Termination within 2 weeks of due date for performing services – 50% of fees payable.
Our code of practice requires that we provide a high quality service in all aspects. If however, you have any questions or concerns about the service we provide to you, please raise them in the first instance with our designated senior person. If that does not resolve the problem to your satisfaction, then please contact the Funeral Arbitration Scheme at G 18, Warwick Road, Solihull, West Midlands. B91 1AA who provides independent conciliations and arbitration through the Chartered Institute of Arbitrators.
All dates and times provided on the estimate cannot be guaranteed until final bookings are made and confirmed. Although we endeavour to provide a prompt and efficient service for you, there may be instances where, because of circumstances beyond our control, we are unable to fulfil our obligations to you on the date or time specified. Where this is the case, we will attempt to contact you in advance, using the details overleaf, and advise you of alternative arrangements.
Your continuing instructions will amount to your continuing acceptance of these terms of business.
Any waver or variation of these terms is binding in honour only unless:
• Made (or recorded) in writing
• Signed by one of our directors: and
• Expressly stating an intention to vary these terms.
Your instructions will not create any right enforceable (by virtue of the contracts Rights of Third Parties Act 1999) by any persons not identified as our client.
If any of these terms are unenforceable as drafted:
• It will not affect the enforceability of any other of these terms: and
• It would be enforceable if amended, it will be treated as so amended
Nothing in these terms restricts or limits our liability for death or personal injury.
English Law is applicable to any contract made under these terms. The English and Welsh courts have non-exclusive jurisdiction.
Cancellation Notice - Cooling Off Period
The Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013 may give you the right to terminate this agreement in the cooling off period of 14 calendar days. If you wish the performance of this contract to commence within the cancellation period, you must sign the authority in the form handed to you. In the event that you exercise the right to cancel during the cooling off period, you will be required to pay termination fees as detailed above.
Bearing by family members or anyone other than the staff of Devall & Son Funeral Directors will only be permitted at the discretion of the Funeral Director. We will not be held responsible for any mishap, loss, injury or damage should anyone other than our staff wish to pall bear, or carry out any other function usually carried out by the Funeral Director staff.
WE PRIDE OURSELVES ON OUR EXCEPTIONAL SERVICE
"To Daniel and all at Devall’s. Thank you for all your help through such a sad time. Can’t thank you enough for how perfect you made our mum’s service. "
– Mr and Mrs Gate and family
"Dear Daniel, Jonathan, Michelle and the whole team. Thank you for your support and all the organisation during this difficult time. It is heartwarming to know that your team were all in our corner as we face the loss of our father. We are really thankful to have worked with such a wonderful, professional and understanding company. "
– Mrs Shah and family
"To all staff at Devall & Son Nuneaton. I would like to thank you so much for helping me and my family through a very difficult time, it was all done with great dignity. A big thank you to Dawn and those with her, who brought Bob home and also for their professionalism on the day of the funeral. It all helped to make a sad occasion, for all of us, more bearable. God bless you all. "
– Mrs Pointon and family
"Dear Michelle. Thank you for all you did in organising mums funeral. It was a very sad, emotional time for us but you were always so kind, patient and very supportive. It was also lovely to have you there on the day of the funeral and I found it very comforting – like you had been a friend for a long time. We will never forget what you did and you are a great asset to Devalls. Wishing you all the very best. "
– Mr and Mrs Leggatt
"To Michelle and all the team who took care of my late husband. I would like to say a very big thank you to you all, especially to you Michelle for your kindness and support through the lowest time in my life. Once again, thank you so much."
"Dear David. A sincere thank you for your kindness, compassion and understanding when helping us to arrange Bobs funeral and to all your staff for their friendly, professionalism in person and on the telephone. A special thank you to Jonathan for his time, advice and patience when we were selecting a lasting memorial for Bob. A very difficult time was made so much easier by your care and empathy. Thank you."
– Miss McCreight and family
"Danielle, Thank you for helping me through such a difficult time. You’ve been like a rock for me, nothing was too much trouble and you always had a smile that put me at ease. You did Brian and myself proud. "
– Mrs Wood and family
"To all at Devall’s. Daniel I have no words to tell you what your family and staff did for us for the second time. Your business is top class, your staff professional, kind, helpful yet friendly. Everything from offices, to cars all above and beyond what you would expect from a business as yours in a time of need. You Daniel, for a young man are wise for your years, you know people, you gave us Helen and in our time of need you delivered such a wonderful tribute to our Dads life. Thank you."
– Mrs Forsyth
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