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During office working hours we will endeavour to call you within 1 hour of your enquiry.

Our office opening times are 8:30am-5:00pm Mon-Fri. If you are making an enquiry outside of these times then we may not return your call until the following day or if during a weekend the following Monday.

Pre-paid Plans
Frequently Asked Questions

Here are some answers to the most frequently asked questions about the Independant Way plan.

  • What if I move to a different area?

    You may select a different funeral director. Golden Charter should be advised of any permanent change of address as this may affect the plan entitlements (see terms and conditions).

  • What if I want to take out a plan for someone else?

    Complete the plan holder’s representative box on the application form, and we’ll arrange for all correspondence to be sent to you. Complete confidentiality is assured.

  • What if I'm not in good health?

    We promise to accept your application, regardless of your state of health.

  • What if a death occurs while I'm on holiday?

    As an additional benefit, Golden Charter will pay the transportation charges if death occurs away from your permanent address, but still within mainland UK. If you intend to travel overseas, perhaps remaining there for some time, we recommend that your travel or medical insurance policy includes full cover for repatriation costs to your funeral director’s premises.

  • What if I live to be 100?

    No matter how old you are, no matter how much funeral costs may rise, you and your loved ones will never be asked for a penny more for the services and costs guaranteed within your funeral plan (see terms and conditions).

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